Communication is key to the success of any organization. As organization is a bigger team, every small team within the organization should value communication and be able to handle it effectively. Without effective communication, everyone within the team or organization will find it difficult to cope and chaos will be the order of the day.
Everything that is done within the organization framework is done through communication – strategy formulation and implementation, goal setting and pursuance, brainstorming session, branding, researching, policy formulations and executions, reviews and monitoring, checks and balances, planning and controlling, coordination, distribution, etc. Where there is challenge in harmonization in any of these parts of organization roles; it can be traced to poor communication.
Every staff is a player in organization’s communication. Without communication, no one can fully understand what you are doing or wants to do. This can result to struggle or delay. People can be very wrong in what they are doing or supposed to be doing because they were not accurately briefed of what to do. Frustration can set in as a result of having to do it over again and again.
Effective communication has to do with passing clear message to the subordinate, without any ambiguity. Where the recipient of a message is not cleared as to what is expected of him, he will end up using his intuition or personal interpretation of what was said carrying out the instruction. This will bring gap in between the give and the receiver of the message.
Thus, the giver and the receiver of the message must ensure that they are both on the same page on the message, having understanding of the content of the message. Both parties can help greatly by clearing every doubt on the message without having to go back and forth on the same message, thereby causing loss of time and mistakes.
It is pertinent to state here that level of intelligence has to be put into consideration when passing message to team members because the members are not likely to be on the same wave length. Some team members have low understanding level and thus, you will need to ask over and over again if they understand the message. Also, the mind frame of the team members determines their level of understanding at the time that the message is being passed across. Thus, the giver of the message must ensure that important messages/tasks that have serious bearing on the organization are passed at good times or to member(s) that are having the right mind-frame. This though is a difficult one for a leader, especially when he is not a physiologist sort of.